• What is Beadworks Online return policy?

Please go to Returns

• How long will my order take to be shipped?

We usually ship orders within 4 days of receiving them, although this may be slightly longer during holiday periods. Orders containing semi-precious items may take one or two days longer.

• How long does delivery take?

Within the U.K.
Delivery is usually made during the working day following the day of despatch. However, to the remoter areas of the U.K., delivery may take place on the second working day after the day of despatch. This affects addresses in Northern Ireland, Channel Islands, Isle of Man, Scilly Isles, BFPO and the Scottish Highlands and Islands.

Continental Europe & Eire
Delivery is generally made on the third to fifth working day after the day of despatch. Delivery to European islands takes 1 or 2 working days longer. Parcels to non-E.U. countries may involve delays at local Customs.

Rest of the World
Generally delivery is made the between the seventh and the tenth working day after the day of despatch. The actual time will depend on the geographical location and the local Customs.

All Customers – if you require a faster, or different, delivery service than our standard methods, please say so with your order (in Customer’s Comments). This may be more expensive than normal methods.

• How much will shipping and handling cost?

Costs depend on three factors - destination, weight and speed. We always try to use the most economical service to deliver within the times mentioned above. Please go to Shipping Chart to see the normal charges for different destinations and weights.

In the case of destinations beyond the U.K., the costs quoted are provisional. In the likely event that this provisional amount is higher than the actual costs, we will charge the lower amount. If the provisional amount is lower than the actual cost, we will notify you prior to despatch, so that you may opt for a cheaper service.

• How can I become a Wholesale customer?

Beadworks wholesales to the trade only, that is, only to bona fide re-sellers of beads and/or beaded products.
We are direct importers from the Czech Republic and other European countries, Japan, China, India, U.S.A. and many other sources. Many of our designs are exclusive to Beadworks.
We welcome enquiries for wholesale quantities from trade buyers These quantities are in general at least twice the quantities shown in the Retail Discount column of our catalogue price list.

For wholesale price information, please send us (by fax or post, NOT by email) copies of documents which indicate that you are a manufacturer, or a retailer (or other re-seller) of beads and/or beaded products. Such documents include sales brochures, advertising materials, VAT registration certificate etc.

FAX to:(44) (0) 20 8478 6248 or
POST to:Beadworks, 16 Redbridge Enterprise Centre, Thompson Close, Ilford IG1 1TY, Essex, U.K.

Once your wholesale account has been set up, you will have online access to wholesale prices and quantities. You will then be able to order in retail and/or wholesale quantities.
Not every online product is available for wholesale, for example Books.
It is not possible to make wholesale purchases from the Bead Shop, Covent Garden. However, see below for collecting online orders from the Bead Shop.
We are experienced in supplying manufacturers of jewellery, clothing and accessories, retail stores, theatrical costumiers and set designers, as well as special beads for corporate or organizational promotion.
For further wholesale information, please contact us by telephone (44) 20 8553 3240 weekdays 9.00am to 5pm London Time, or by email

We do not accept orders by telephone, nor personal visitors.